When you’re looking for a crypto exchange that offers Bibox trading with up to 1:150 leverage, 500+ coins, and low fees tied to its BIX token, it sounds like a dream. But beneath the surface, Bibox has serious problems that most new traders don’t find out until it’s too late.
What Bibox Actually Offers
Bibox launched in 2017, making it one of the older crypto exchanges still operating today. It markets itself as an AI-powered platform with decentralized features, but don’t let the buzzwords fool you. What you get is a spot and derivatives trading platform with over 500 cryptocurrencies available, including major ones like Bitcoin, Ethereum, and Solana, plus hundreds of smaller altcoins you won’t find on Coinbase or Kraken.It supports futures, margin trading, perpetual contracts, options, and even NFT trading. If you’re into high-risk, high-reward strategies, Bibox gives you tools most retail exchanges don’t. Leverage goes up to 1:150 on futures - that’s higher than most regulated platforms allow. The minimum deposit? Just $1. That’s appealing if you’re starting small.
Its fee structure is unique. Instead of basing discounts on your verification level like Binance or KuCoin, Bibox cuts fees based on how many BIX tokens you hold. Spot trading starts at 0.1% and drops to 0.01% if you hold enough BIX. Futures fees are even lower: 0.04% to 0.06%. For heavy traders who already own BIX, this can save money. But if you don’t hold the token, you’re stuck paying the full rate.
The Big Problem: You Can’t Deposit Fiat
Here’s where Bibox falls apart for most people. Despite claiming to support fiat currencies like USD, JPY, and EUR, you cannot deposit fiat directly. You can only withdraw in fiat - but only after you’ve bought crypto on another exchange and sent it over.This means you need to use a different platform - like Coinbase, Kraken, or Binance - to buy crypto with your bank card or bank transfer. Then you send it to Bibox. That’s two steps, two sets of fees, and two points of failure. For beginners, this is confusing. For anyone who wants simplicity, it’s a dealbreaker.
Trust Scores Are Terrible
Bibox doesn’t just have minor complaints - it has systemic trust issues. On Trustpilot, it has a 1.1 out of 5 rating based on over 170 reviews. That’s not a glitch. That’s a pattern.Users consistently report:
- Withdrawals stuck for days or weeks
- Customer support that never replies to emails
- Accounts frozen during market swings
- Difficulty verifying identity despite uploading documents
ScamAdviser gives Bibox a 70/100 trust score - which sounds okay until you realize that means it’s flagged as “moderate risk.” Traders Union, which reviews over 3,800 financial services, rates Bibox at 3.37 out of 10 and explicitly warns users to “exercise caution.”
Compare that to Binance (4.7/5 on Trustpilot), Kraken (4.5/5), or Coinbase (4.6/5). Those platforms have regulatory licenses, dedicated support teams, and millions of active users. Bibox has none of that.
Customer Support Is Basically Nonexistent
Bibox offers email-only support. No live chat. No phone. No ticket system with status updates. If you have a problem - say, your withdrawal is stuck - you send an email and wait. And wait.Reddit threads from late 2025 are full of users saying they’ve emailed Bibox 10 times over three weeks with no reply. One user reported sending 17 ETH for withdrawal on December 1, 2025. It was still pending on January 10, 2026. No explanation. No apology. Just silence.
There’s no public roadmap, no update logs, and no transparency about why withdrawals get delayed. The platform doesn’t even acknowledge these issues publicly. That’s not poor service - it’s negligence.
Security and Regulatory Red Flags
Bibox doesn’t have a license from any major financial authority. No FinCEN registration. No MiFID II compliance. No FCA or ASIC oversight. That means if the platform gets hacked, freezes funds, or disappears - you have zero legal recourse.It’s not just retail traders who avoid Bibox. Institutional investors and hedge funds won’t touch it. Why? Because compliance teams flag it immediately. No license = no integration. No audit = no trust.
The platform claims to be “decentralized,” but it’s not. It’s a centralized exchange with a confusing label. You don’t control your private keys. You don’t hold your assets. You’re trusting Bibox’s servers - and their track record says that’s risky.
Who Should Use Bibox?
There’s one scenario where Bibox might make sense: experienced crypto traders who already hold a large amount of BIX tokens and are comfortable with high-risk, high-leverage trading. If you’re already deep into altcoins, know how to manage margin calls, and treat this like a speculative gambling tool - not a savings account - then Bibox’s 1:150 leverage and low fees could be tempting.But even then, you’re gambling with your funds. If you need to cash out during a market crash, and Bibox is slow or unresponsive, you could lose money you can’t afford to lose.
Alternatives That Actually Work
If you want high leverage, low fees, and 500+ coins - but also reliability - here are better options:- Binance: 500+ coins, 1:125 leverage, 0.02% spot fees, 24/7 support, licensed in multiple regions.
- Kraken: 200+ coins, 1:50 leverage, strong security, regulated in the U.S. and EU.
- Bybit: 1:100 leverage, 0.01% spot fees, fast withdrawals, transparent operations.
- OKX: 500+ assets, options trading, strong UI, and active customer service.
All of these have verified user reviews, public licenses, and real-time support. None of them have 1.1-star ratings.
Final Verdict: Avoid Unless You’re Willing to Lose Money
Bibox isn’t a scam - it’s still operating. But it’s a platform built on convenience for traders who don’t care about safety. It offers tools that look powerful, but it fails at the most basic thing a crypto exchange should do: let you get your money out when you need it.For beginners, it’s a trap. For experienced traders, it’s a gamble. And for anyone who values their funds over flashy leverage - it’s not worth the risk.
If you’re looking for a crypto exchange in 2026, choose one with a track record of reliability. Not one with 500 coins and a 1.1-star rating.
Can I deposit fiat money directly into Bibox?
No, you cannot deposit fiat currency directly into Bibox. While the platform claims to support USD, EUR, and JPY, users must first buy cryptocurrency on another exchange like Coinbase or Kraken and then transfer it to Bibox. This adds extra steps, fees, and risk.
Is Bibox safe to use?
Bibox is not considered safe by industry standards. It has no regulatory license from major jurisdictions like the U.S. or EU, and its Trustpilot rating is 1.1/5 based on over 170 reviews. Common complaints include frozen withdrawals, unresponsive support, and lack of transparency. Experts advise avoiding it unless you’re prepared to lose access to your funds.
How do Bibox trading fees work?
Bibox uses a tiered fee system based on your BIX token holdings. Spot trading starts at 0.1% and drops to 0.01% if you hold enough BIX. Futures fees range from 0.04% to 0.06%. If you don’t hold BIX, you pay the highest rate. This system rewards token holders but penalizes newcomers.
Does Bibox have a mobile app?
Yes, Bibox has mobile apps for iOS and Android. They offer full trading functionality, including charting via TradingView integration. However, users report the same reliability issues as the web platform - especially with withdrawals and login problems. The app doesn’t fix the underlying trust issues.
What’s the highest leverage available on Bibox?
Bibox offers up to 1:150 leverage on futures and perpetual contracts. This is among the highest available on any exchange. However, such high leverage increases the risk of liquidation dramatically. Most regulated exchanges cap leverage at 1:50 or lower to protect retail traders.
Why do people say Bibox has bad customer support?
Users report that Bibox only offers email support, with no live chat or phone line. Many have sent multiple emails over weeks without any reply. Withdrawal delays, account freezes, and verification issues often go unanswered. This lack of responsiveness is one of the top reasons users leave negative reviews.
Is Bibox regulated?
No, Bibox is not regulated by any major financial authority. It has no license from the SEC, FCA, ASIC, or any EU or U.S. regulator. This means users have no legal protection if funds are lost, stolen, or frozen. Most reputable exchanges operate under strict licensing - Bibox does not.
Should I use Bibox for long-term investing?
No. Bibox is not suitable for long-term holding. Its poor withdrawal reliability, lack of regulatory oversight, and history of user complaints make it dangerous for storing funds. Even if you’re buying Bitcoin or Ethereum for the long term, keep them on a hardware wallet or a trusted exchange like Kraken or Coinbase.
